ARLETTIE ONLINE SAS
Updated on 21st November 2025
These General Terms and Conditions of Sale (hereinafter the “General Terms and Conditions of Sale”) govern all relations between ARLETTIE Online (hereinafter “Arlettie Online”, “Arlettie” or the “Seller”) and the person (hereinafter the “Client”) who orders one or several products on the website arlettie.com (hereinafter the “Website”).
Arlettie organises private event sales, both in showrooms and online, in partnership with major luxury, fashion and prestigious brands. These events are intended for our Clients worldwide. Access to online events is strictly reserved to registered individuals who have previously received a personalised invitation email.
Specific conditions may apply to Arlettie Members and VIPs, to employees of the Maisons and brands or to their friends, within the framework of specific event sales, for which they will be informed.
These General Terms and Conditions of Sale specifically govern online events organised by Arlettie Online.
Any order placed on www.arlettie.com implies the prior and unconditional acceptance of these General Terms and Conditions of Sale, which are governed by French law. By ticking the box “I have read and accept the General Terms and Conditions of Sale”, the user acknowledges having read and accepted these conditions. Without ticking this box, the Client will not be able to place an order.
For the purposes of these General Terms and Conditions of Sale, the Client and Arlettie are individually or collectively referred to as the “Party” or the “Parties”.
In the event of a conflict between these General Terms and Conditions of Sale and any special conditions applicable to a particular sale, the provisions set out in the document specifying the special conditions shall prevail.
Arlettie reserves the right to amend or modify these General Terms and Conditions of Sale at any time. The applicable version is the one in force on the date the order is placed. By placing an order on www.arlettie.com, the Client confirms being an adult private individual acting for personal purposes only; they acknowledge having full legal capacity to commit to these General Terms and Conditions when making transactions on www.arlettie.com. Any fraudulent order or order presumed to be fraudulent will be deemed null and void by Arlettie.
The website www.arlettie.com is published by ARLETTIE ONLINE, a simplified joint-stock company with a share capital of €10,000, registered with the Paris Trade and Companies Register under number 841 311 731, whose registered office is located at 17 Avenue Raymond Poincaré – 75116 Paris (hereinafter “Arlettie”).
To contact our Customer Service: – Monday to Saturday from 9am to 6pm and Sunday from 8am to 2pm; these dates and times may be modified on bank holidays. – Via the contact form: our contact form
The terms below used in these General Terms and Conditions, whether in the singular or plural, shall have the following meanings:
CLIENT: Any person, Member, VIP or non-member of the Arlettie Club who has registered and placed an Order on the Website.
ARLETTIE CLUB: All Services offered exclusively to Members or VIPs depending on their subscription level .
ORDER: Any purchase of one or more products made by a Registered User or a Member on the Website under the conditions set out in these General Terms and Conditions of Sale.
PERSONAL ACCOUNT: The account created by the registered user after subscribing to the Services.
EVENT: All events of any nature organised by Arlettie within the scope of the Services.
REGISTERED USER: Any natural person, non-paying, using the Services and accepting these General Terms and Conditions as well as the General Terms of Use, available here.
BRAND: The Arlettie partner whose products and/or services are the subject of the events.
MEMBER: Any natural person member of the Arlettie Club whose membership is subject to the special membership conditions.
VIP: Any natural person member of the Arlettie Club whose membership is subject to the special VIP conditions.
SERVICES: All Services offered to registered users. Members and VIPs benefit from exclusive Services described in the applicable special conditions.
WEBSITE: The website accessible at: www.arlettie.com
Registration is strictly intended for private individuals aged 18 or over. Minors are invited to inform their legal guardians of their subscription and participation in events.
Only one account may be opened per person, and Arlettie reserves the right to refuse the creation of an account by any individual who has previously been registered.
Services may under no circumstances be granted to professionals and/or to any person commercialising or likely to commercialise products purchased during Arlettie events, or more generally, benefiting from the advantages offered for purposes other than personal and private use.
Any person wishing to register must first accept these General Terms and Conditions in their latest version.
Registration is carried out by completing an online registration form directly on www.arlettie.com, following these steps: – Go to the Home Page of www.arlettie.com – Click on the link “REGISTER”, located at the top right of the page – Fill in all required information and validate the form
Once these steps are completed, the Registered User becomes part of the Arlettie community.
From their account, the Registered User may at any time become a Member of the Arlettie Club upon payment of an annual membership fee. All membership applications are subject to validation, and a period of 4 to 5 days is required before accessing the privileges reserved for Arlettie Members.
The Registered User acknowledges that Arlettie reserves the right to suspend or withdraw access to the services if the user fails to comply with these registration conditions and if they provide false, inaccurate, incomplete, illegible or outdated data.
Arlettie also reserves the right to refuse registration to any person previously registered and/or whose account has been cancelled due to a breach of these General Terms and Conditions.
The terms relating to the processing of personal data are detailed in Article 9 of these General Terms and Conditions of Sale.
The Website is accessible 24/7, except during maintenance operations.
Sales are accessible on the dates and times communicated to Registered Users, Members and VIPs. These dates and times are sent to them by email and may also be displayed on the Website.
Acceptance and confirmation of an order on the Website requires prior registration as described in Article 3, as well as compliance with the dates and times defined for each sale.
Acceptance and confirmation of the order are completed through a series of data entries on successive screens: – Log in to the personal account using email and password – Click on the “E-SHOP” link in the top menu and access the current sale – Select the items and add them to the basket – Validate the basket and accept the General Terms and Conditions of Sale – Enter personal details + confirm delivery type – Pre-contractual information – Choose the payment method and confirm it
As indicated on the Website, items added to the basket are not reserved. Only payment confirms the order.
Sales and delivery of products are subject to stock availability.
Each sale may be subject to restrictions regarding the number or categories of Products that may be purchased by Client and per sale (“Quotas”). These restrictions must be strictly followed.
Before validation, the buyer will have been informed of the delivery timeframe in accordance with Article L.111.1 of the French Consumer Code.
Once the Client’s payment has been accepted, a confirmation email summarising all ordered items, billing and delivery addresses, and the dispatch date will be sent.
The Client’s validation of the order and the confirmation email sent by Arlettie constitute a sales contract between the Parties and acceptance of these General Terms and Conditions of Sale.
Product Information
Product information and prices are displayed on www.arlettie.com. Arlettie is not the manufacturer of the products sold on the Website.
Although we strive to ensure the accuracy of product information displayed on our website, actual product packaging and materials may contain additional or different information.
Product information on the Website is provided for information purposes only. Clients should not rely solely on this information and must check labels, warnings and instructions supplied with the product before use.
The price of each Product displayed on the Website includes all applicable taxes, to which shipping fees, taxes and customs duties (where applicable) are added, depending on the Client’s order and local regulations, as indicated to the Client prior to payment.
The price of the purchased Products must be paid in full on the day the Client places the order. Payment is made online using the following payment methods: PayPal and Apple Pay accounts, American Express, Diners, Discover, JCB, MasterCard and VISA for all countries. The following additional payment methods are also available depending on the country: Alipay HK, GrabPay, Kakao, KCP, Klarna, Mister Cash, MOLPay, online bank transfer and Twint.
The request for authorisation to debit the card is carried out when the order is validated on the Website, except in the event of server unavailability. Arlettie reserves the right to submit a new authorisation request where the first attempt could not be completed due to server unavailability.
In the event of non-payment, an incorrect address, or any other issue relating to the Client’s account, Arlettie reserves the right to block the Client’s order until the issue is resolved.
In accordance with Article L.221-11 of the French Consumer Code, the Client shall receive, no later than upon delivery, written confirmation of the price paid for each item, detailing the price of the items, delivery charges, and any taxes or customs duties charged.
Security of payment operations
Arlettie implements all necessary measures to ensure the confidentiality and security of bank data transmitted on the Website. The Website is equipped with an online payment security system enabling encryption of the Client’s data. Payment information is transmitted according to the highest security standards.
The transmission of bank data is guaranteed by Arlettie’s partners: Shopify Payment and Global-E. These technical service providers do not handle disputes relating to orders; such disputes are handled directly by Arlettie.
All information exchanged to process payment is encrypted using the SSL (Secure Socket Layer) protocol: these data cannot be detected, intercepted or used by third parties. At no time do the Client’s financial data transit through Arlettie’s IT system.
Shopify Payment and Global-E verify that the connection with the Client’s browser is secure before sending the payment form to the banking institution performing the financial transaction.
Products will be delivered to the address indicated by the Client on the order form. Arlettie can deliver to all countries unless otherwise stipulated by partner brands. By default, invoices are made available in the Client’s account.
Arlettie offers the following delivery methods:
Standard delivery in France (including Corsica).
Pickup point delivery in France (including Corsica).
International delivery via DHL, with fees depending on the destination country.
Delivery fees may vary depending on the sale and the nature of the Products shipped. The delivery fee is always precisely indicated during the purchasing process and shown separately before the payment step.
Arlettie operates three different fulfilment methods:
• Arlettie holds the products in its warehouses prior to the sale. In this case, dispatch occurs within 3 to 10 working days (excluding weekends and public holidays) after payment. • Arlettie waits for the partner brand to deliver the products to its warehouses after the sale. In this case, dispatch occurs within 10 to 15 working days after payment. • The partner brand holds the products and ships them from its own warehouses. The dispatch time is specified in the specific terms of each Event.
These timeframes are always indicated during the purchase process and in the order confirmation.
For each sale, Arlettie systematically specifies the dispatch timeframe, i.e., the maximum time for handing the Client’s order over to the carrier.
Delivery times depend on the delivery area:
• France: delivery within 3 to 6 working days from dispatch, as confirmed during the purchase process and in the order confirmation. Once the order is handed to the carrier, the Client receives an email with a tracking link. • International: delivery within 10 to 15 working days from dispatch, with tracking information provided by email.
From the moment of delivery, all risks are transferred to the Client.
Delivery delay
If delivery is delayed by more than 30 days after the purchase date, not justified by force majeure, the Client may request termination of the sale and receive a refund within a maximum of fourteen (14) days from cancellation.
Damaged parcel
Arlettie advises the Client to refuse any damaged parcel or to issue reservations to the carrier if the parcel’s condition or weight appears abnormal. Failure to issue such reservations may, depending on circumstances, result in the absence of reimbursement.
Lost parcel
If, within seven (7) working days after dispatch, the Client has not received the parcel, any delivery notice or updated tracking information, they must promptly contact Arlettie’s Customer Service via the contact form.
An investigation will be opened with the carrier. If the parcel is found, it will be resent immediately. If declared lost, Arlettie will refund the full amount of the order once the investigation is completed (which may take up to 30 working days).
7.1 Right of withdrawal
Withdrawal period – exclusions
The Client has a right of withdrawal of fourteen (14) calendar days from the date of receipt or collection of the entire order. The period begins the day after delivery and ends at the expiration of the fourteenth day. If this period ends on a Saturday, Sunday or public holiday, it is extended to the next working day.
During this period, the Client may return non-damaged Products without having to justify any reason or pay any penalty. For damaged Products, the procedure in Article 7.3 applies.
Products must be returned in a condition suitable for resale: undamaged, unworn beyond trying on, and accompanied by all accessories, manuals, tags and original packaging.
All Products may be withdrawn from except those excluded by law under Article L221-28 of the French Consumer Code (e.g., personalised Products, unsealed items which cannot be returned for hygiene reasons such as worn tights).
In case of withdrawal within the statutory period, Arlettie Online will refund all sums paid, including initial standard delivery costs but excluding return fees, within fourteen (14) days from being informed of the decision to withdraw. Arlettie may delay the refund until receipt of the Products or until proof of shipment is provided, whichever occurs first.
Withdrawal / return procedure
To exercise the right of withdrawal, the Client may go to the “My Account” area, select the order and items concerned, and download the return slip. If unavailable, the Client must contact Customer Service for assistance.
Products must be returned within fourteen (14) days of withdrawal:
By post to: CROSSLOG for ARLETTIE ONLINE ZA d’Arvigny 104 rue Denis Papin 77550 MOISSY-CRAMAYEL – France
Or at a pickup point with the prepaid return label.
Return fees are paid by the Client. The cost of the prepaid return label will be deducted from the refund.
Frequent returns
Arlettie must balance the legal right of withdrawal with environmental considerations. Therefore, the number of returns per Client cannot be unlimited. Arlettie reserves the right to close the Client’s account and refuse future orders in case of abnormally frequent returns.
Sales with conditional discounts
Certain sales offer conditional discounts when purchasing a specific number of items. If the Client returns one or more items and the condition for the discount is no longer met, the refund will be adjusted accordingly.
Arlettie refunds all due amounts (excluding return fees) within fourteen (14) working days after receipt of the Product in its warehouses. This period may be extended if the return slip does not match the returned order or is missing.
Refunds are made using the original means of payment. All risks relating to returns are borne by the Client.
Dangerous goods (perfumes and fragrances)
International regulations classify fragrance-containing products as dangerous goods subject to strict shipping requirements. For Clients outside France, such goods cannot be returned, and the right of withdrawal does not apply. Only refunds for defective or non-compliant items or delivery disputes will be accepted. Clients delivered in France retain the 14-day right of withdrawal for such items.
7.2 Missing product on delivery
If a product is missing at unpacking, the Client must promptly contact Customer Service. A written sworn statement will be required to assess the claim.
7.3 Non-compliant Product
The Client is advised to check their order upon delivery. In the event of a non-compliant Product (wrong item, defective, damaged, incomplete), the Client must notify Customer Service within three (3) days.
The legal guarantees in Article 8.1 apply. The Product may be replaced subject to availability. If the replacement still does not suit the Client, they may exercise their right of withdrawal.
For Products reported non-compliant within three (3) days, the Client may choose reimbursement instead of replacement. For single-item orders, delivery fees will also be refunded.
8.1 Legal guarantees
All Products benefit from the legal guarantee of conformity (Articles L217-1 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code).
The Client has two years from delivery to claim the legal guarantee of conformity. They may request repair, replacement or, if impossible, a refund.
Due to the ephemeral nature of Arlettie’s event sales and absence of permanent stock, replacement may not be possible, in which case a refund will be offered.
The guarantee of conformity applies independently of any commercial guarantee.
For hidden defects, the Client may choose cancellation of the sale or a price reduction. The Client must prove that the defect existed prior to delivery and was not visible.
8.2 Commercial guarantees
Products sold by Arlettie do not include any manufacturer’s commercial guarantee, unless stated on the product page. Arlettie cannot be held responsible for refusal by a manufacturer to apply its guarantee.
Commercial guarantees do not apply to modified, repaired or altered Products, nor to Products damaged through transport or misuse.
In order to provide the best possible service and to ensure the management of the client relationship, we are required to collect the Client’s personal data (such as name, postal address, email address, telephone number, date of birth, etc.) that the Client provides to us or that we obtain during purchases made by the Client on the Arlettie Website.
Some of this information is essential for processing and delivering orders or for managing the Client’s Membership card. Such mandatory data are identified with an asterisk during the purchase process. All such information is used strictly for internal purposes only. We retain the Client’s data only for as long as is necessary to perform our Services or for as long as the law requires us to do so. Data processing carried out on our website arlettie.com is declared to the CNIL.
Arlettie Online, a simplified joint-stock company (société par actions simplifiée), registered with the Paris Trade and Companies Register under number 841 311 731, with its registered office located at 17 Avenue Raymond Poincaré – 75116 Paris, is responsible for processing the Client’s personal data pursuant to the French Data Protection Act of 6 January 1978 and European Union Directive 95/46/EC.
In accordance with these texts, the Client has the right to access, rectify, object to, and delete their data. Should the Client wish to exercise these rights, they are invited to contact Arlettie Customer Service. We remind the Client that they may at any time amend the data concerning them by logging in to their account. Subject to the Client’s prior consent, their personal data may be used to send information and offers for marketing purposes. The Client may give or withdraw consent to receive such offers at any time by visiting their account (https://www.arlettie.com/account).
Through Arlettie, and subject to having given their consent, the Client may also receive commercial offers from Arlettie’s partners. If the Client no longer wishes to receive such offers, they may withdraw their consent at any time by accessing their Client account (https://www.arlettie.com/account).
ARLETTIE ONLINE collects telephone numbers solely for order processing and customer service purposes. However, in accordance with Article L.223-2 of the French Consumer Code, the Client may register free of charge on the Bloctel opt-out list, accessible via www.bloctel.gouv.fr, should they not wish to receive telephone marketing calls.
A cookie is a small text file placed on the Client’s computer, mobile device or any other equipment to collect anonymous data relating to their browsing on our website and to optimise it. Cookies are necessary to facilitate navigation during online purchases and to make the experience more pleasant for the Client.
Thanks to cookies, the Client has access to personalised features, and we are able, for example, to identify the Client or recall their preferences during browsing and future visits. In addition, reading cookies enables us to improve our website, to assess visitor numbers and frequency, and to ensure that our website operates correctly and efficiently.
Cookies do not cause any damage to the Client’s computer and cannot contain viruses. They cannot run automatically. Furthermore, cookies do not collect any information stored on the Client’s computer or in their personal files. Our cookies are not used to store sensitive personal identification data such as address, password, or the Client’s credit card details.
If the Client wishes, they may delete and/or block cookies from their computer. Although each browser is configured differently, cookie settings can generally be found in the “Preferences” or “Tools” menu in the upper section of the browser window. For further information on cookie settings, the Client may consult the “Help” menu of their browser. If the Client deletes and/or blocks cookies, some of our Services may not function properly or may not function at all if the Client sets their browser to refuse all cookies.
All elements of the website arlettie.fr, whether registered as trademarks or not (photos, product descriptions, layouts, etc.), are the exclusive property of Arlettie and may not be used. All trademarks, visual or sound texts, comments, works, illustrations and images reproduced on the Arlettie website are protected under copyright, trademark law and image rights. They are the full and exclusive property of Arlettie or its partners.
Any reproduction or representation, whether in whole or in part, constitutes an infringement that may incur the civil and criminal liability of its author. Any user who has a website or blog and wishes to place a simple link directing to the homepage of the Arlettie website must obtain prior authorisation from ARLETTIE ONLINE. Any hyperlink referring to the Arlettie website and using “framing” or “in-line linking” techniques is strictly prohibited. In all cases, any link, even tacitly authorised, must be removed upon simple request from the company.
Events of force majeure, as defined by French legislation and case law, which render absolutely impossible the performance of the sales contract by Arlettie under the agreed conditions, constitute grounds for suspension or termination of Arlettie’s obligations. Arlettie shall not be held liable for the non-performance of the contract if any of the above-mentioned events occur.
If the force majeure event continues for more than one month from its occurrence, either Party may notify the other by registered letter with acknowledgement of receipt of the cancellation of the order, without any right to compensation on either side.
Should a dispute arise from the present contractual relationship, the parties undertake to seek an amicable solution before initiating any judicial proceedings. In accordance with the provisions of the French Consumer Code concerning “the mediation of consumer disputes”, the Client may have recourse, free of charge, to a consumer mediation service:
CM2C 49 rue de Ponthieu 75008 PARIS Telephone: 01 89 47 00 14 Website: https://www.cm2c.net/declarer-un-litige.php Email: litiges@cm2c.net
These General Terms and Conditions of Sale are governed by and interpreted in accordance with French law, regardless of the Client’s country of residence and/or the location of the Order.
In the event of a dispute, the Client may first contact Arlettie Customer Service via its contact form to seek an amicable solution.
Any dispute concerning the existence, interpretation, performance or termination of the contract concluded between Arlettie and the Client, even in the event of multiple defendants, shall, failing an amicable agreement, fall under the exclusive jurisdiction of the French courts, as determined by the rules set out in the French Code of Civil Procedure.
The competent court in the event of a dispute shall be the court of the defendant’s domicile. The Website complies with French legislation, and under no circumstances does Arlettie guarantee compliance with local legislation applicable to the Client if they access the Website from another country.
